Refund and Returns Policy

introduction

Welcome to Strylme.com! We strive to ensure that you are delighted with your purchase. However, if you are not completely satisfied with your order, we’re here to help. Please read our Return and Refund Policy carefully to understand your rights and options.

1. Eligibility for Returns

Items must be returned within 30 days from the date of delivery.
Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
Items that are damaged, altered, or show signs of wear and tear will not be accepted for return.
Certain items, such as lingerie, undergarments, and custom-made or personalized products, are not eligible for returns.

Return Process

To initiate a return, please contact our customer service team at contact@Strylme.com or call us at +91 8780593191 with your order number and reason for return.
Our team will guide you through the return process and provide you with a Return Authorization Number (RAN).
Pack the items securely in their original packaging, and include the return form provided with your order.
Clearly mark the RAN on the outside of the package.
Ship the package to the following address:
You are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds

Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team for assistance.
In the case of exchanging for a different size or color, please follow the return process and place a new order for the desired item.

Non-Returnable Items

Gift cards
Sale items or items purchased with a discount code
Lingerie, undergarments, and other personal items
Custom-made or personalized products

Delays

Unexpected Delays: Delivery may be delayed due to unforeseen circumstances beyond our control, such as weather, holidays, or carrier delays.
Notification: We will contact you via email or phone if there’s a significant delay in shipping your order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately.
Provide us with details and, if possible, photographs of the defect or damage.
We will arrange for a replacement or refund as per your preference.